Most disputes over detention and accessorial claims come down to two critical issues: imprecise evidence and applying the wrong terms. ChargeGuard helps small-to-midsize trucking carriers automate the capture of accurate timestamps and apply each broker or shipper’s actual terms to minimize disputes and maximize claim recovery.
Disputes often arise when timestamps are estimated or remembered rather than logged. Without precise, verifiable arrival and departure times, brokers or shippers may challenge the accuracy of the claim, leading to delays or denials.
Applying a generic free-time or rate instead of the specific terms agreed with that broker or shipper for that load can trigger disputes. Each relationship has unique terms, and assuming standard rates without verifying them can result in incorrect claims.
To build a defensible claim with ChargeGuard, start by ensuring all timestamps are accurate and system-captured. Use the specific rate confirmation or contract terms for that customer as your reference point. Attach any supporting evidence, such as ELD logs or geofence data, and submit your claim promptly. This approach aligns with ChargeGuard's mechanism of applying each broker/shipper's actual terms to generate a documented claim.
Applying a generic assumption instead of the actual agreed free-time and rate terms for that specific broker or shipper.
Yes. System-captured or otherwise verifiable timestamps are much harder to dispute than manually estimated times.
Yes -- citing the specific agreed terms for that load makes a claim far more defensible than a generic calculation.
Join the waitlist for ChargeGuard and generate claims that cite each customer's actual agreed terms, not a generic assumption.
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