Frequently Asked Questions About ChargeGuard

ChargeGuard is an automated Detention & Accessorial Charge Recovery Platform designed for small-to-midsize US trucking carriers, including owner-operators and small fleets with 1-200 trucks. It helps carriers capture and document detention and accessorial charges that they are often owed but rarely collect due to manual paperwork burdens.

ChargeGuard captures arrival and departure timestamps at shipper and receiver facilities through carrier-provided data such as ELD/telematics feeds, geofence detection, or driver/dispatcher-submitted documentation. These timestamps are used to automatically calculate detention and accessorial charges based on the specific terms of each load, broker, or shipper.

ChargeGuard can recover detention time and various accessorial charges, such as arrival/departure at shipper or receiver facilities, layover, TONU (Truck Ordered Not Used), and lumper fees. These charges are documented and turned into submission-ready claims or invoices.

A TMS or ELD system is not required to use ChargeGuard. The platform can work with carrier-uploaded documentation, photos, or manual entry, though it can also integrate with ELD/telematics feeds or other data sources if available.

ChargeGuard establishes accuracy and evidence by capturing timestamped data at each stop, applying the specific free-time and accessorial terms that apply to that load, and generating a documented claim or invoice. This process ensures that the evidence is clear and verifiable, reducing the likelihood of disputes.

ChargeGuard is priced in tiered monthly subscriptions based on fleet size. Plans start at $59/month for 5-15 trucks, $149/month for 16-50 trucks, and $349/month for 51-150 trucks. Annual billing offers a discount.

Tiers are determined by the number of trucks in your fleet, which you declare when signing up. The Starter plan covers 5-15 trucks, Growth covers 16-50 trucks, and Scale covers 51-150 trucks.

Yes, annual billing provides a discount of approximately 17% off the monthly rate. This means you'll pay $49/month ($588/year) for Starter, $124/month ($1,488/year) for Growth, and $291/month ($3,492/year) for Scale.

If your fleet grows into the next tier, you'll be prompted to upgrade your plan at your next renewal. Truck count is self-declared at signup, with optional verification via TMS/ELD integration.

TMS/ELD integration is included for free with the Scale plan. For Starter and Growth plans, it costs an additional $29/month per integration. This is optional and not required for core product functionality.

ChargeGuard requires load timestamps, shipper/broker terms, and supporting documentation. This data can be provided via manual entry, CSV upload, or optional ELD/telematics integration.

No, ChargeGuard does not contact your shippers or brokers. You review and submit your own claims through the platform.

ChargeGuard maintains strict data isolation to ensure your information is kept confidential and separate from other carriers' data.

You own all the data you provide to ChargeGuard. The data is used solely to process your detention and accessorial claims.

To get started with ChargeGuard, visit our homepage or product page to learn more about the service. You can then contact us directly to begin the onboarding process.

Yes, ChargeGuard is designed specifically for small-to-midsize US trucking carriers, including owner-operators and fleets with up to 200 trucks.

For any additional questions, please contact us directly through our contact page or email us at [support email address].