Effective July 23, 2026 • Qiyadon
This Cancellation & Refund Policy governs all engagements for Qiyadon's autonomous AP/AR processing service, across the Starter, Growth, and Scale monthly plans. This policy applies to all monthly subscription engagements and any associated deliverables provided under a Client Service Agreement.
This policy does not apply to consumer transactions. All clients are businesses engaging Qiyadon for commercial AP/AR processing services.
Clients may cancel their engagement at any time by submitting a written cancellation notice to contact@qiyadon.com. Cancellation notices must come from an authorized representative of the client company.
A minimum of 14 calendar days' written notice is required before the next monthly billing date to avoid being charged for the subsequent month. Cancellations received with fewer than 14 days remaining in the current billing month will result in one final charge for the following month, with service terminating at the end of that month.
Upon receipt of a valid cancellation notice, active invoice processing will be paused within 3 business days, and Qiyadon will revoke ERPNext access within 5 business days of the cancellation effective date.
Qiyadon offers refunds under the following circumstances:
All refund requests must be submitted in writing to contact@qiyadon.com within 30 calendar days of the event giving rise to the claim. Qiyadon will review and respond to refund requests within 10 business days of receipt, and approved refunds will be processed within 5-10 business days to the original payment method.
Setup/onboarding fees (where applicable) and work already delivered are not eligible for refund once service has commenced.
If a client disagrees with a cancellation, refund determination, or charge: submit a written dispute to contact@qiyadon.com within 30 days of the disputed decision, including account details and supporting documentation. Qiyadon's leadership team will review and respond within 10 business days. If unresolved, both parties agree to a good-faith resolution discussion within 30 days, after which any remaining dispute is governed by the Client Service Agreement or, absent specific provisions, by the laws of the jurisdiction in which the client's business is registered.
For all cancellation and refund requests, contact Qiyadon at contact@qiyadon.com. We aim to respond within 2 business days. Please include your company name, account details, and the nature of your request to expedite processing.
Qiyadon reserves the right to update this Cancellation & Refund Policy with 14 days' written notice to existing clients. Continued use of services after the effective date of any changes constitutes acceptance of the revised policy.
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