1. Policy Scope
This Cancellation & Refund Policy governs all pipeline execution service engagements between Qiyadon and its clients. Qiyadon provides done-for-you B2B pipeline follow-up execution services, including inbound lead contact, dormant lead reactivation, CRM hygiene, escalation alerting, and weekly pipeline reporting. This policy applies to all subscription tiers (monthly and annual), project-based engagements, and any associated work product or deliverables provided under a Client Service Agreement.
This policy does not apply to consumer transactions. All clients are businesses engaging Qiyadon for commercial pipeline execution services, and all terms reflect the nature of B2B service relationships.
2. Cancellation Terms
Clients may cancel their engagement at any time by submitting a written cancellation notice via email to contact@qiyadon.com or through the cancellation request form in the client portal. Cancellation notices must come from an authorized representative of the client company.
A minimum of 14 calendar days written notice is required before the next billing cycle to avoid charges for the subsequent period. Cancellations received with fewer than 14 days remaining in the current billing period will result in charges for the following period, with services terminating at the end of that period.
Upon receipt of a valid cancellation notice:
- All active follow-up sequences will be paused within 3 business days of notice receipt
- In-progress messaging sequences that have already been approved by the client will be allowed to complete their current cycle unless client instructs immediate cessation
- Qiyadon will revoke CRM access within 5 business days of the cancellation effective date
- No new follow-up sequences will be initiated during the notice period
- Escalation alerting services will remain active until the cancellation date
Either party may terminate an engagement early for cause if the other party materially breaches the Client Service Agreement and fails to cure such breach within 14 days of receiving written notice of the breach. Early termination for cause does not relieve the client of payment obligations for services already rendered.
3. Refund Eligibility
Qiyadon offers refunds under the following circumstances:
- Service Non-Delivery: If Qiyadon fails to deliver contracted services for more than 10 consecutive business days without prior client notification, the client may request a prorated refund for the affected period
- Duplicate Charges: Any charges applied in error to a client's account will be refunded in full within 5 business days of identification
- Annual Subscription Early Termination: If a client on an annual plan terminates early (other than for cause), a prorated refund for unused months beyond the current billing month will be issued, less an administrative fee of 10% of the unused value
- Material Breach: If Qiyadon is found to be in material breach of the Client Service Agreement, and the breach is not cured within the applicable cure period, the client may be eligible for a prorated refund
All refund requests must be submitted in writing to contact@qiyadon.com within 30 calendar days of the event giving rise to the refund claim. Requests submitted after this window will not be considered unless there are exceptional circumstances, which Qiyadon will evaluate at its sole discretion.
Qiyadon will review and respond to all refund requests within 10 business days of receipt. Approved refunds will be processed within 5–10 business days and will be credited to the original payment method.
The following are not eligible for refund:
- Setup and Onboarding Fees: One-time setup, configuration, and onboarding fees are non-refundable once services have commenced
- Work Product Already Delivered: Any reports, analyses, pipeline strategies, or other deliverables that have been shared with and accepted by the client
- Pro-Rated Charges for Partial Periods: If cancellation occurs mid-period after the 14-day notice window has been satisfied, no refund is issued for the remaining days in that billing period
- Third-Party Costs: Any costs incurred from third-party tools, CRM integrations, or data services engaged at the client's request are non-refundable
- Services Rendered: Any service period for which Qiyadon has executed agreed-upon work, regardless of whether the client utilized the deliverables
4. Partial Refunds
Where a refund is determined to be appropriate but full reimbursement is not warranted, Qiyadon will issue partial refunds calculated as follows:
- Pro-Rated Refunds: Calculated as (daily rate) × (unused days in billing period), minus any applicable fees
- Annual Plan Early Termination: Refund = (Total Annual Fee ÷ 12) × (Unused Months) − (10% Administrative Fee) − (Any setup fees already absorbed)
- Service Credit Option: In lieu of a cash refund, clients may elect to receive the refund amount as a service credit toward future Qiyadon services, subject to a 15% bonus credit
5. Dispute Process
If a client disagrees with a cancellation, refund determination, or charge, the following process applies:
- Step 1 — Internal Review: Submit a formal dispute to contact@qiyadon.com within 30 days of the disputed decision. Include the client account details, the nature of the dispute, and any supporting documentation
- Step 2 — Escalation Review: Qiyadon's leadership team will review the dispute and respond within 10 business days
- Step 3 — Resolution Discussion: If the dispute is not resolved to the client's satisfaction, both parties agree to engage in a good-faith resolution discussion within 30 days
- Step 4 — Governing Agreement: Any dispute that cannot be resolved through the above process will be governed by the dispute resolution provisions in the signed Client Service Agreement, or in the absence of such provisions, by the laws of the jurisdiction in which the client's primary business is registered
Qiyadon reserves the right to reasonably deny refund requests that do not meet the eligibility criteria outlined in this policy. All dispute decisions are made at Qiyadon's reasonable discretion, acting in good faith.
6. Contact Information
For all cancellation and refund requests, contact Qiyadon at:
- Email: contact@qiyadon.com
- Response Time: We aim to respond within 2 business days
Please include your company name, account details, and the nature of your request to expedite processing. Cancellation confirmations and refund status updates will be communicated via email to the authorized contact on record.
7. Policy Updates
Qiyadon reserves the right to update this Cancellation & Refund Policy with 14 days' written notice to existing clients. Material changes will be communicated via email to the authorized contact on record. Continued use of services after the effective date of any changes constitutes acceptance of the revised policy.